Hospitality and personal service are part of our self-imposed order; you are to us a personal need! You, dear guest, not only expect a relevant contribution to the price, but beyond this also a surplus of courtesy, service and atmosphere. The hotel industry was and is always ready to meet this demand for additional, immaterial achievement. In this respect, the hotel industry has a special role within the commercial economy. One could explain it as a fine line between hospitality and profit maximization.

However, despite this special relationship between the hotelkeeper and his guests, the same legal principles and rules apply, as in any other legal relationship and/or contractual relationship.

The partial widespread view that we can reserve the hotel room, with a binding obligation for the hotelkeeper to keep the room reserved while the guest himself can step back from a treaty at any time or at least within certain time limits, without penalties, is contrary to all legal principles.

A contract is consistent with two declarations of intent, offer and acceptance. The statement: "Please reserve a room" is not an "invitatio ad referendum", i.e., the solicitation of an offer by the hotelkeeper, but already an offer of conclusion of a hotel accommodation/admission contract. Assuming the hotelkeeper accepts the offer, then the contract is final. This is valid even if the parties have not immediately stipulated all the details of the contract such as price, room category and/or period of the stay. If a recognizable will to contractual commitment exists, individual parts of the contract can also be regulated at a later stage or be left to the contracting party.

The guest has neither a right nor may the guest insist on usage of "sanction less" cancellation of a booked hotel room. Please be aware that you are receiving a legal contract with making a reservation - also if reservations are only made by telephone! Please be aware of the fact that with your reservation, including a reservation by telephone, you are entering into a contract! The present contract is valid also without express reservation confirmation on the part of the hotel!

In accordance with the German code of civil law, the guest will not be exempt from payment of the room rate if prevented, by any reason, of making use of his right of use, which he is entitled. In all other respects the principle of "pacta sunt servanda"applies, which means that only one of the two parties cannot dissolve a contract. Therefore, the booking of a room cannot be cancelled from one side only i.e. not only by the guest. This principle applies regardless of time limits and reasons for the cancellation. Exception: The Contracting Parties regulated this in the general trading conditions. The hotelkeeper has a requirement for fulfilment on the entire overnight accommodation price as per German code of civil law, also in case of the non-appearance of the guest.

1. Room reservation, payment

1.1
With reservation, you are entering into a contract!

1.2
An instructed and by the Hotel confirmed booking whether verbally or in writing represents a conclusion of a contract in accordance with the German code of civil law. The guest admission contract is seen as concluded as soon as the room was ordered and assured of or, if consent for time reasons was not possible, the room has been made available. The hotel is at liberty to confirm the room reservation. Likewise, to secure your booking, the data of your valid credit card may be requested.

1.3
Contracting parties are the orderer and the hotel Am Böhmepark, in the following mentioned as “Hotel“. If the orderer is not the client, then the hotel has an entitlement to the ordere beside the client.

2. Room Availability, Delivery and Return

2.1
The Guest is not entitled to the provision of specific rooms. Sub-letting or subletting of rooms and their use for purposes other than accommodation is NOT allowed. The reservation is valid even without confirmation. 2.2 Reserved rooms are available on day of arrival starting from 14.00 o‘clock and day of departure until 10.30 o‘clock. The guest has no right to earlier availability. The hotel is entitled to re-allocate rooms reserved after 17:00 o‘clock, unless a later arrival time has been agreed upon. Late arrivals (after 17:00 o‘clock) require a message to the hotel. The guest is NOT entitled to admission upon arrival after 20:00 o‘clock, as then the reception is closed!

2.3
The hotel is entitled to charge additional costs due to the late evacuation of the room. For the contract-exceeding use until 14:00 o’clock, the Hotel is entitled to charge an additional lump sum of 15.00 euros. For the use until 17:00 o’clock 50% and starting from 17:00 o’clock (05:00 pm) 100% of the full price will be charged additionally. If the guest leaves prematurely, then it lies in the discretion of the hotel to place the remaining remuneration in bill.

2.4
The hotel is entitled, in particular with group reservations and guests from foreign countries, to require a deposit and/or pre-payments. If the deposit /pre-payment should not arrive, the hotel is entitled to withdraw from the contract.

2.5
With cancellation received in time, deposits or pre-payments will be refunded in full.

2.6
Our hotel bills are to be settled immediately and in cash, at the latest with departure. With duration of stay of more than 7 days, the hotel is entitled to provide an intermediate bill. The assumption of costs of a company is possible, if the hotel has received this request from the company in writing (fax) and if the hotel has accepted this agreement. Credit cards accepted by the Hotel are only Visa, Master Card and the EC-card. American express and Diners credit cards are not accepted!

3. Withdrawal / cancellation / no show

3.1
Withdrawals and Cancellations of reservations must be in writing or by telephone in compliance with the deadlines and must be confirmed by the hotel. Furthermore the hotel is justified to extraordinarily from the contract if a essentially justified reason applies, for example if: higher force or other circumstances make it impossible for the Hotel to fulfil the requirements of the contract; Rooms are booked under misleading or false statements of substantial facts, e.g. to the person of the guest and/or the purpose of the stay/booking; the hotel has justified cause to believe that the use of the hotel services, the smooth business operations, safety, or reputation of the hotel may publicly be at risk, without being attributable to the management or organization of the hotel.

3.2
With justified cancellation by the Hotel, no claim for compensation by the guest applies.

3.3
Cancellations of room reservations are free of charge up to one day (24 hr.) before arrival until 17:00 o’clock.

Excluded from this are the times of a fair or other major events in the region and the high season from 1 May to 15 October each year. In these times, a cancellation is only free of charge if cancelled 7 days before the arrival date, otherwise after this time the hotel is entitled to charge 90% of the agreed price for the booked period.
3.4
The hotelkeeper is held in good faith to re-allocate unused rooms if possible, to avoid losses.

4. Services, prices, payment

4.1
The hotel is obligated to keep the booked rooms, and render the agreed services. The guest is obligated to settle payment agreed upon for rooms provided/ booked and all further services taken up by him. This also applies to services and costs incurred by the guest of the hotel to third.

4.2
If the contract cancellation is not accepted by the hotel then it is obligated to give it or the room, on request, to a third. If this is not possible and the room stays vacant until day of booked arrival date, the full payment of the agreed accommodation price for the contractual period, WITHOUT any deduction, is due. This rule also applies to a reduction in the number of reserved rooms and / or the duration of the stay.

4.3
Hotel bills, with or without a due date are payable immediately upon receipt of invoice without any deductions, within three (3) days from the invoice date. With payment in arrear, the hotel is entitled to charge interest at a value of five percent (5%) over the respective basis interest rate of the Volksbank Lüneburger Heide eG, in Soltau.

The first reminder after arrear occurs, a reminder fee of the amount of €5.00 will be charged.
A second reminder is void; it follows a court order for payment with which a law firm will be assigned!

4.4
The agreed upon prices include the legal value added tax (VAT). An increase of the value added tax after conclusion of a contract will be debited to the guest/client.

4.5
If the hotel has justified cause to believe that the contract may jeopardize the smooth business operations, safety or that the hotels reputation is at risk as well as in the case of higher force, the hotel is entitled to cancel the contract.

5. Liability

5.1
The guest or the person booking the hotel is liable for the damage caused by him or the service taken up by him. Non-smoking indications must be followed strictly! In the case of ignorance the hotel will charge for the renovation costs and a loss of wages of at least 3 nights accommodation; thus a risk arises that additional costs at a value of Euro 500.00 plus VAT may be calculated to the bill.

5.2
As far as a car parking space on the grounds of the hotel or on publicly owned land is put at the guest‘s disposal, even against payment, it does not constitute a safekeeping agreement. The Hotel is not liable for any loss or damage on the premises or parked vehicles or their contents.

6. Other

6.1
Domestic animals are not permitted! (Also not against additional payment.)

6.2
Place of fulfilment and payment is the domicile of the Hotel in Soltau, Niedersachsen.

6.3
Valid is the German legislation.

6.4
If individual regulations of these general trading conditions for the hotel admission should be or become ineffective or futile, the effectiveness of the remaining regulations is not affected. In all other respects, the legal regulations are valid.
6.5
Area of jurisdiction is Soltau

State: Mai 2010


Hotel Am Böhmepark
Sigrid Nitschke
Bornemannstr. 3

29614-Soltau

The same in german:

Gastfreundschaft und persönliche Betreuung gehören zu unserem selbst auferlegten Auftrag, sie sind uns ein Bedürfnis! Sie, lieber Gast, erwarten nicht nur eine dem Preis entsprechende Gegenleistung, sondern darüber hinaus ein Mehr an Höflichkeit, Service und Atmosphäre. Die Hotellerie war und ist stets bemüht, diesem Verlangen nach zusätzlicher, meist immaterieller Leistung zu entsprechen. Insofern hat die Hotellerie eine Sonderrolle innerhalb der gewerblichen Wirtschaft. Sie befindet sich im Spannungsbogen zwischen Gastlichkeit und Gewinnmaximierung.

Trotz dieses besonderen Verhältnisses zwischen dem Hotelier und seinen Gästen gelten jedoch die gleichen Rechtsgrundsätze und Regeln, wie in jeder anderen Rechtsbeziehung bzw. Vertragsverhältnis.

Die teilweise verbreitete Ansicht, man könne Hotelzimmer reservieren, mit der Verpflichtung für den Hotelier, das Zimmer bindend bereitzuhalten, während der Gast selber jederzeit oder zumindest innerhalb bestimmter Fristen ohne Sanktionen den Vertrag wieder lösen könne, widerspricht allen juristischen Grundsätzen.

Ein Vertrag kommt durch zwei übereinstimmende Willenserklärungen, Angebot und Annahme, zustande. Die Erklärung: „Bitte reservieren Sie mir ein Zimmer”, ist hier kein "invitatio ad offerendum", also die Aufforderung zur Abgabe eines Angebotes seitens des Hoteliers, sondern schon ein Angebot auf Abschluß eines Hotelaufnahmevertrags. Nimmt der Hotelier dieses Angebot an, ist der Vertrag zustandegekommen. Dies gilt selbst für den Fall, daß die Parteien noch nicht sofort alle wesentlichen Vertragsbestandteile, wie z. B. Preis, Zimmerkategorie, Zeitraum, geregelt haben. Ist ein erkennbarer Wille zur vertraglichen Bindung vorhanden, können einzelne Vertragsbestandteile auch erst später geregelt oder dem Vertragspartner überlassen werden.

Der Gast hat weder ein Recht noch besteht eine Verkehrssitte auf "sanktionslose" Stornierung seines gebuchten Hotelzimmers. Bitte machen Sie sich bewusst, dass Sie mit Ihrer Buchung -auch einer telefonischen- einen Vertrag eingehen! Dieser Vertrag ist auch ohne ausdrückliche Reservierungsbestätigung seitens Hotel gültig!

Gemäß BGB wird der Gast von der Entrichtung des Zimmerpreises nicht dadurch befreit, daß er durch einen in seiner Person liegenden Grund an der Ausübung des ihm zustehenden Gebrauchsrechts verhindert wird. Im übrigen gilt auch hier der Grundsatz "pacta sunt servanda", d. h., ein Vertrag kann nicht von einer Vertragspartei einseitig gelöst werden. Folglich kann die Buchung eines Hotelzimmers nicht einseitig vom Gast rückgängig gemacht werden. Dieser Grundsatz gilt unabhängig von Fristen und Gründen für die Abbestellung. Ausnahme: Die Vertragsparteien haben dies in den Allgemeinen Geschäftsbedingungen geregelt. Der Hotelier hat lt. BGB auch im Falle des Nichterscheinens des Gastes einen Erfüllungsanspruch auf den gesamten Übernachtungspreis.

1. Zimmerbuchung, Zahlung